Returns & Exchanges

We want you to be delighted with your iconic Kit-Cat Klock; if you are not completely satisfied, we offer a 30-day return window for all clocks in their original packaging. Please ensure your clock is handled with care to maintain its vintage charm and eligibility for a full refund.

1

Initiate Your Return

Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Klock

Carefully place the clock, pendulum, and tail in the original manufacturer's box with all protective padding to prevent damage during transit.

3

Attach Shipping Label

Securely seal the outer shipping box and affix the provided return shipping label, ensuring any previous delivery barcodes are covered.

4

Receive Refund or Exchange

Once our workshop inspects your return, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing